Website support services are to you, what an emergency plumber may well be to a winter homeowner – vital when you least expect issues.
At this time of year, none of us want a leaky loo or a chilly home, but, if this does happen, you can always call on an emergency plumber, who will charge around £80 call-out and then the job on top.
But what if you’re a sole trader, a small business, a large business and your website breaks – when you least want it to.
In most circumstances, that website would have wait til the next day for support, or if it goes down on Friday evening, possibly until Monday.
You don’t want your online presence disappearing – cue the new support system from 321 Websites.
It’s a new addition to our range of solutions: 24/7 website support services.
Raise a ticket, on our website support services tab, tell us the problem and let us work on it.
We will look at your issue, determine whether we can fix it, how long it will take and quote you a price – a minimum of £20 will be levied for the fix.
If your website needs major surgery, we will tell you and if necessary install a Coming Soon page with your contact details and social media platforms saying that it’s undergoing maintenance. That way customers will always find you.
Sometimes it may only need a few updates, some coding tweaks, or plugins adding or updating; other times, the template you used in 2011 is no longer supported and the web design team who built it don’t exist or aren’t interested in little fixes.
You can trust Paul and Stuart to be open, honest and transparent with what needs doing and likely costs.
After all, we don’t want you leaving us a bad review on social media or commenting adversely to friends and customers about our new website support services.
So, tonight, or any other night, or morning, or afternoon, if you have any website, content, social media issues, raise a ticket (not a glass) with us, and we will fix it – and like that emergency plumber, we will leave you with a warm feeling.
Got a problem?
Ask us for website support services now.